At 3Q, we are committed to ensuring a seamless delivery experience for all our customers. We aim to dispatch all orders promptly and deliver them within the expected timeframe. However, please note that delays may occur due to unforeseen circumstances beyond our control. For more information, kindly refer to our Terms and Conditions.
3Q currently offers delivery services to the following locations:
Please note:
All orders are processed within one (1) working day upon confirmation of payment. Deliveries are carried out from Monday to Friday, excluding public holidays.
Estimated delivery timeframes:
Please allow additional time during peak seasons or promotional campaigns.
We are pleased to offer complimentary shipping for all orders delivered to:
For deliveries to East Malaysia, an East Malaysia shipping fee will be automatically applied at checkout.
Unless otherwise stated for specific promotions or oversized items, no additional shipping charges will be applied beyond what is shown during checkout.
Orders will be delivered to the shipping address provided during checkout. Please ensure all details are accurate and complete to avoid delays.
If your order arrives with visible damage, product defects, or missing items, please submit a Return Request Form within 14 days of receiving your order. Include your invoice number and relevant supporting documentation (e.g., photographs of the affected items).
All return and refund requests will be reviewed on a case-by-case basis and are subject to 3Q’s final approval.
If you have any questions or concerns regarding your delivery, please contact our Whatsapp Customer Care team at: +60 11-1668 2580
We are here to assist you.
